Support & Professional Services
Representing a wide breadth of knowledge and expertise, our staff of full-time systems engineers provides the flexibility, technical acumen, and professionalism to solve your challenges. DZ Solutions (DZS) was founded as a services organization, and while our company has grown, our dedication to providing outstanding customer service remains stronger than ever. We pride ourselves on our superior support and professional services both onsite and off-site.
DZ Solutions understands equipping our clients for success means not just solving the most immediate problems, but also anticipating future challenges.
DZ Solutions engages in projects of all sizes. Our certified technicians tackle unique issues on as-needed basis as well as offer long-term professional support services. Additionally, “a-la-carte” hourly services, weekly or monthly recurring visits, blanket support agreements, and emergency support services are all provided. From desktop to datacenter, DZS will provide the effective and efficient support and professional services that will help your business thrive in a competitive environment.
Customers purchasing DZS installations may also qualify for our support overlay services (SOS). Our silver, gold, and platinum SOS packages provide an additional, premium layer of post-sales support. If you are having a problem with your integrated system, you will not need to chase down multiple manufacturers to isolate the source. SOS provides a single point of contact who will manage your issues so that you will never need to open a ticket with a manufacturer again.
DZS Packages for SOS customers:
Silver:
• Phone Support, 9-6, M-F. Call Back Within 4 Hours
• On-Site Support Services For Non-Functioning Systems within 2 Business Days
• Free Email Support (No SLA)
Gold:
• 24/7 Phone Support. Call Back within 2 Hours
• On-Site Support Services for Non-Functioning Systems by NBD
• Free Email Support
Platinum:
• 24/7 Phone Support. Call Back within 1 Hour
• On-Site Support for Non-Functioning Systems in 4 Hours
• Free Email Support
• Technical Account Manager + Quarterly Meetings & Reports
Contact us for more information about SOS.
DZS Systems Engineer Certifications
Our experienced systems engineers hold a wide-range of professional and technical certifications. Our certifications include:
• Apple Certified Macintosh Technician (ACMT)*
• Apple Xsan Administration Certification
• Cisco Certified Networking Associate (CCNA)
• Cisco Sales Expert (CSE)
• Cisco SMB Engineer (Small Medium Business Engineer) (SMBE)*
• IBM N-Series Storage Specialist
• Isilon Certified Clustered Storage Associate (ICCSA)
• Sony Video System Setup & Troubleshooting Certification
• VMware Sales Professional (VSP)*
• VMware Technical Sales Professional (VTSP)*
*More than one of our engineers holds this certification. Feel free to inquire about expertise of technicians assigned to your project.